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Archive for the ‘Retail Marketing’ category

Retail Management- Lesson 10 (250) Views

Mar 10th
by svjrao |

Lesson 10

Stores Management

Objective: After reading this lesson you will be able to understand basics of Stock, Definition, Codification, Stores Records, Classification & Functions of Stores management and Management of control of stores Department.

Structure:

10.1. Introduction

10.2. Stores records

10.3. Codification of materials

10.4. Functions of Stores Department

10.5. Conclusion

10.6. Summary

10.7. Key Terms

10.8. Questions

10.9. References

10.1. Introduction:

The fundamental objective of any organization is to utilize fully its available means in order to make a profit and to make an increased rate of profit. The matrix of management functions require different inter-inked channels of services, accelerated throughout the whole body of management dividing the work into missions carried our in accordance with the system and principles, established to reach the  company’s clear objective through projected plan of actions.

Definition:

The term ‘STOCK’ means the material having any one of the following characteristics:

1. It may be sold in the market;

2. Directly usable in the manufacturing process of the concern;

3. Ready to send to the outside parties for making usable / salable products out of it;

4. Usable indirectly in the manufacturing process of the undertaking.

In short, the stock may be defined as the material, which is either salable in the market or usable directly or indirectly in the manufacturing process, and it includes the items, which are ready to make finished products by some other process or by composing them either by the concern itself and / or by outside parties.

Classification of stock:

The stock may briefly be classified as: Read more…

Retail Management- Lesson 9 (284) Views

Mar 10th
by svjrao |

Lesson 9

Store Planning, Design and Layout

Objective: After studying this lesson you will be able to understand: Store planning, Location planning, types of location, Store design retail mix, and the concept of space management in retail stores.

Structure:

9.1. Store planning

9.1.1. Location planning – types of locations

9.1.2. Site selection

9.2. Store design retailing mix

9.3. The space mix

9.4. Effective retail space management

9.4.1. Store layout: the circulation plan (the “silent guide”)

9.4.2. Floor space management

9.5. Summary

9.6. Key Terms

9.7. Questions

9.8. References

9.1. STORE PLANNING:

An important feature of Store Planning is Location Planning followed by Site Selection. It is the method of selecting the right location and an appropriate site for the store with the catchment’s definition for each store. The rollout plan defines the types of location selected on the basis of the retail format.

9.1.2. LOCATION PLANNING – TYPES OF LOCATIONS:

(A) High – Street Location characterized by

i). Very busy with high customer traffic.

ii). Has an array of retail stores in small sizes.

iii). Has stores that are generally found in clusters based on product     categories.

iv). High real – estate rentals.

Examples: linking road in Bandra. Mumbai, Brigade Road in Bangalore.

(B) Destination / Free standing location characterized by

i).Does not have high footfall rate (customer traffic needs to be pulled    in through the store’s marketing efforts or product/service/process differentiations).

ii).May not be a commercial retail area at all.

iii).Low real – estate rentals.

iv). May have large parking area.

Examples: Phoenix Mills Compound and Shoppers’ Stop in Mumbai.

(C) Shopping Centre /Mall Location characterized by

i). Has existing mall traffic.

ii). Has a clean environment.

iii).Has a designated parking area.

iv). Medium to high rental cost.

Examples: DLE Mall in Delhi, Spencer Plaza in Chennai, Crossroads in Mumbai. Read more…

Retail Management- Lesson 8 (104) Views

Mar 8th
by svjrao |

Lesson – 8

Retail Promotion Mix

Objectives:

After reading this lesson you will be able to understand:

Meaning and importance of Promotion mix,

Elements of Promotion Mix – Advertising, Personal Selling, Sales Promotion,

Publicity, and Public relations.

Promotion Budget methods and preparations.

Structure:

8.1 Retail promotion mix

8.2 Advertising

8.3 Public Relations

8.4 Personal Selling

8.5 Sales Promotion

8.6 Establishing an Overall Promotional Budget

8.7 Planning and Selection of Promotional Mix

8.1 Retail Promotion Mix:

Any communication by a retailer that informs persuades and/or remains the target market about any aspect of that firm.

Advertising, public relations, personal selling, and sales promotion are the four elements of promotion.  Retailers devote significant sums to promotion.  Most departmental stores chain invest heavily in sales promotion and use internal and external public relation offices to generate favorable publicity and reply to media information requests. Read more…

Retail Management- Lesson 5 (60) Views

Mar 6th
by svjrao |

LESSON 5

SITE SELECTION


Objective:

After reading this lesson, you will be able to understand the meaning and importance of location, Types of location, choosing a general location and specific location and the Terms of occupancy

Structure:

5.1. Introduction

5.2. Location

5.3. Types of Locations:

5.3.1. The Isolated Store

5.3.2. Unplanned Business District

5.3.3. The planned shopping center

5.4. Choice of a General Location:

5.4.1. Terms of Occupancy:

5.5. Summary:

5.1. Introduction

Effective site location and site selection is a complex process that requires extensive data analysis. Demographics, business data, competition and lifestyle segmentation are important components to be considered when evaluating a potential location or retail location.   Location and retail location decisions require a systematic and efficient approach for assessing and evaluating customers and markets.

5.2. Location

It is vital to locate your business in the strongest position: this is the key to the success of any retail development.  You can change management but you can’t change your site.

Retail site selection is a strategic decision. Once a location is chosen, a retailer must live with it for many years.  The difference between moving into a particular trade area and one that isn’t can mean the difference between a successful store and a failure.  Further, even if a retailer finds the “right” neighborhood, the wrong site can spell disaster.  Consider, for instance, the location of a new doughnut shop.  The retailer has the option to locate in two sites, one across the street from the other.  One might think that it should simply choose the cheaper site.  But one site has easier access and its signs are highly visible to motorists passing by.  More important, that same site is on the way into the central business district, whereas the other is on the way to the suburbs. Read more…

Retail Management- Lesson 4 (67) Views

Mar 5th
by svjrao |

LESSON—4

RETAIL STRATEGY

Objectives:

After completion of this lesson you will be able to understand

What is Strategy,

Strategy—Retail perspective

Identifying Options/Strategic Alternatives

Develop a Strategic Plan

Implementation of Strategy and Control

International Expansion—A growth Strategy

Concept of Branding

Retail value Chain.

Structure:

4.1         Introduction

4.2         Retail Strategy

4.3         International Expansion – A Growth Strategy

4.4         The concept of Branding

4.5         Concept of Retail Branding

4.6         Questions

4.7         References

1.1 Introduction:

Success in retail is a combination of well thought out plans, processes and their implementation.  As the retailer expands his operations from a single store to multiple stores, the need for good planning and analysis increases.  Increased competition, changing consumer expectations and shifting economies increase the risk of failure.  To be successful, a retailer needs to plan his moves very carefully.  The retail marketplace has fast become the domain of those who know how to use core strengths to dominate.  Strategy thus has become important to the retailer than ever before.

This lesson examine the process of strategy formulation from the perspective of the retailer.  The steps involved in creating this strategic plan are discussed.  International expansion as a growth strategy is explored and the need for retailers to build a strong retail brand is examined.  The value chain that a retailer needs to build is discussed at the end of this lesson.

What is Strategy:

According to Henry Mingzberg, people use “strategy” in several different ways, the most common being these four:

  1. Strategy is a plan, a “how”, a means of getting from here to there.
  2. Strategy is a pattern in actions over time: for example, a company that regularly markets very expensive product is using a “high end” strategy.
  3. Strategy is position that is; it reflects decisions to offer particular products or services in particular markets.

  1. Strategy is perspective, that is, vision and directs

Strategy as the basis for competition is best understood from the perspective of Michael Porter.  According to Porter, Competitive Strategy is “about being different”.  He add, “it means deliberately choosing a different set of activities to deliver a unique mix of value”.  Thus, Porter argues that strategy is about competitive position, about differentiating yourself in the eyes of the customer, about adding value through a mix of activities different from those used by competitors.  In his earlier book, Porter defines competitive strategy as “a combination of the ends (goals) for which the firm is striving and the means (policies) by which it is seeking to get there”. Read more…

Retail Management- Lesson3 (92) Views

Mar 5th
by svjrao |

Lesson-3

Trends in Retailing

Objectives:

After studying this lesson you will be able to understand:

Retailing trends in India, Asia and generally World.

Structure:

2.1 Introduction

2.2 Trends in India

2.3 Trends in Asia

2.4 Summery

2.5 Questions

2.6 References

2.1 Introduction:

The general direction of a market or of the price of an asset. Trends can vary in length from short, to intermediate, to long term. If you can identify a trend, it can be highly profitable, because you will be able to trade with the trend. A trend can also apply to interest rates, yields, equities and any other market which is characterized by a long-term movement in price or volume. For example: “There is an upward (downward, level) trend in XYZ sales,” or “There is a trend toward increased computerization of trading on Wall Street.”

2.2 Retailing In India:

India’s retail sector appears underdeveloped not only by the standards of industrialized countries but also in comparison with several other emerging markets in Asia and elsewhere. There are only 14 companies that run department stores and two with hypermarkets. While the number of businesses operating supermarkets is higher (385 in 2003), most of these had only one outlet. The number of companies with supermarket chains was less than 10. In a developing country like India, a large chunk of consumer expenditure is on basic necessities, especially food related items. Hence, it is not surprising that food, beverages and tobacco and non-food items.

2.3 Trends in Retail in ASIA:

Asia as a region is significantly different from the rest of the world in terms of culture, food habits and lifestyles.  Geographic proximity goes hand-in –hand with great diversity in language, tradition, culture, preferences and behaviours.  There are certain characteristics of individual Asian cultures that are more or less common across national societies.  In an attempt to understand how retail may evolve in India in the years to come, this section looks at retail in select Asian countries in an attempt to understand the key formats that exist and the legislations and economic factors that have enabled the development of the formats.

One of the first names that comes to the mind when we consider shopping in the Asian region is Singapore. Singapore is considered to be a shopper’s haven today.  The retail trade in the country comprises of establishments dealing in general merchandise, transport equipment, personal goods, household equipment and other retail trade which includes the sale of fruits and vegetables, health food, etc.,   Singapore today, has evolved to becoming a mature retail market where rents are stable and the infrastructure attracts many foreign players.

The Urban Renewal Authority (URA), a government statutory board, has been instrumental in the development of retail and it looked into the development of planned shopping centres and mixed-use developments in the central areas of the city.  From 1986 to 1991, retail space increased by an average of 286,000 sp.ft. a year.  In 1992, new supply of retail space increased it by about 2.5 times to 689,000 sq.ft. and in 1993, new supply made a quantum leap to hit about two million square feet in just one year.  The development of the Mass Rapid Transport System further enabled the development of retail in the country.

While the country does welcome foreign investment, it has also enforced laws like the Competition Act 2004 and the GST to regulate the trade.  NTUC Fair price Co-Operative is the largest retailer in the country of operates supermarkets and 24 hour convenience stores. Cold Storage Singapore, Robinson Group and Takshimaya Singapore are the other key retailers in the country.  A well-developed retail infrastructure has played a key role in the retail development of the country.

The other nation known for shopping in the region is Hong Kong. Over the years, retail in Hong Kong has evolved from street side stores and wet markets and a handful of traditional department stores, to a retail destination.  In the mid-1960s, the creation of the Ocean Terminal, at the tip of the Kowloon Peninsula, one of the first shopping centers in Hong Kong, changed the scene forever.

Since the 1970s, the continuous expansion of the transport infrastructure across the island, and the development of new towns by both te public and private sectors, has led to the growth of retail in the country.

In the midst of all this is what is termed as Asia’s richest market – Japan. Japan has the world’s second largest economy; it also has the world’s most rapidly aging population.  The Japanese retail market is highly fragmented, with a majority of the stores run by small business owners.  Post World War II, economic recovery began in Japan with the reconstruction of cities centered around railway stations, as trains were the most important means of connecting cities with rural areas and delivering cargo.   The railway stations thus became distribution centers and community gathering places.  That made them desirable sites for commercial complexes.

Among Japanese retailers, convenience stores have been the forerunners in trying to integrate e-commerce into their business strategies.  Japan has about 36,000 convenience stores, which play an indispensable role in people’s daily lives.  The biggest is Seven Eleven, which has 8,000 stores.  Japanese convenience stores are noteworthy for their ability to introduce technical innovations.  There were among the first to introduce a point-of-sale system to analyse sales trends and encourage manufacturers to develop new products, stimulating consumer demand.

Japan regulates its retail environment with the “Large-scale Retail Store Law”, which has been applied to control and adjust the hours of large-scale retail stores.  Apart from this, there exists the Anti Monopoly Law, which prohibits private Monopolies, unreasonable trade restraints and other unfair business practices. It is also regulates international agreements and contracts that restrict competition.

An Asia’s fatest growing economy over the past 20 years, China saw a six-fold increase in GDP from 1984 through 2004.  China is expected to emerge as the second-largest market in household consumption by the year 2014, said a study carried out recently by Credit Suisse First Boston (CSFB), recorded in the Shanghai Daily.  It is predicted that retail sales in the country would reach RMB 6.1 trillion in the year 2005.  A 13% jump from the previous year.

In Australia, the retail trade division comprises three main categories – food, personal and household goods and motor vehicles.  The recent introduction of online retailing has broadened the medium of sale for operators.  It is important to note that business who operate as cafes, restaurants, hotels and motels are excluded from this division.  Businesses engaged in retail trade include department stores or other shops, motor vehicles retailers and service outlets, stalls, mail order houses, hawkers, door-to-door seller’s milk vendors, vending machine operators and consumer co-operatives.  Units mainly sealing goods on a commission basis to final consumers for personal or household consumption are included.

In Malaysia, the wholesale and retail sector falls under the supervision of the Ministry of Domestic Trade and Consumer Affairs 9MDTCA), through the Committee on Wholesale and Retail Trade.  It restricts foreign involvement in certain retail formats, depending on the size, and its lays down specific parameters on selling and the size and location of the stores.

In is interesting to note that region with an extreme climate such as the Middle East has emerged as a shopping destination of the world.  With an estimated number of sixty thousand shoppers every day and nearly $2 billion in investment, the stakes are high for retail in Dubai.  The past seven years have seen a 200 per cent growth in capacity and a total investment of nearly $1 billion.

A survey by Retail International found that 10 countries in the Middle East shared 4.4 million square meters of shopping space, and a fresh supply of 2.2 million square meters is still in the pipeline, which would take the total space available to over 6.5 million square meters in three years.  Retail international predicts that growth in Dubai will continue until the year 2025, even if the growth rates start to sap after 2005.

Thus, retail in Asian economies continues to be a mix of traditional and modern formats.  The growth of the Asian economies in recent times has given birth to a better educated, better travelled, more informed and more demanding middle class.  The shift in the share of trade is now becoming evident.  In North Asia, nearly two-thirds of all grocery sales are now made through modern trade over the last three yeas, there has been a near 10 per cent shift n business, away from the traditional trade, led by the continued rapid development of the market in China.  In India, there are now over 2,400 supermarkets which account for 10 per cent of total grocery sales, within the 28 urban towns under modern trade.

2.4 Summary:

Retail sector appears underdeveloped not only by the standards of industrialized countries but also in comparison with several other emerging markets in Asia and elsewhere. There are certain characteristics of individual Asian cultures that are more or less common across national societies. Singapore is considered to be a shopper’s haven today.  Singapore today, has evolved to becoming a mature retail market where rents are stable and the infrastructure attracts many foreign players.  Retail in Hong Kong has evolved from street side stores and wet markets and a handful of traditional department stores, to a retail destination.  The Japanese retail market is highly fragmented, with a majority of the stores run by small business owners.  Among Japanese retailers, convenience stores have been the forerunners in trying to integrate e-commerce into their business strategies.  China is expected to emerge as the second-largest market in household consumption by the year 2014.  Retail in Asian economies continues to be a mix of traditional and modern formats.  The growth of the Asian economies in recent times has given birth to a better educated, better travelled, more informed and more demanding middle class.  In India, there are now over 2,400 supermarkets which account for 10 per cent of total grocery sales, within the 28 urban towns under modern trade.

Key Terms:

Trend:  The general direction of a market or of the price of an asset.

2.5 Questions:

1. What are the recent trends in retailing business?

2. How the trends influence the status of Indian retailing?

3. Is India moving with the global place in retailing – comment?

2.6 References:

Swapna Pradhan, Retailing Management. Tata McGraw-Hill Publishing Company Limited New Delhi, 2nd Edition.

www.Wekipedia.org

Retail Management-Lesson2 (74) Views

Mar 5th
by svjrao |

Lesson2

Emerging Trends in Retailing

Twenty Emerging Trends:

1. Discounters will steal a march over the food retailers.
Wal Mart has already become one of the leading food retailers and the trend of every-day-low-pricers entering into food retail arena has now become a major threat to the supermarkets.

2. The responsibility of managing inventory will shift up the value chain towards the manufacturers.

3. Assembly of the final product will move down the supply chain and as close to the customer as possible (owing to the increased need of mass-customization).

4. Preponderance of web driven sourcing.
Retailers will use Systematic and Spot sourcing from the many B2B sites to meet their requirements of core merchandise as well as peripherals.

5. Grocery e-tail will be dominated by physical retailers who would extend their offering by having a web presence. The primary source of fulfillment of a web order will be the store rather than a dedicated warehouse (like Tesco’s model).

6. High use of W-LANs in store.
Wireless LANs will be the predominant media of information/data exchange in a store. This in turn, would enable things like:

  • Mobile POS terminals
  • Mobile information kiosks
  • Better store space management

7. Aisle checkouts.
Checking out will not be restricted to long queues at POS. Each SKU will be checkout-enabled and it would be possible to scan it at the aisle/rack where it is stored. This will immensely reduce the check out time at cash counters.

8. High use of advanced communications technology like ATM, Frame Relay by retailers.
This would be necessitated as the retailers would need to exchange huge volumes of data/information with their suppliers and service providers so as to ensure better customer service levels.

9. Supermarkets and discounters will rely on thin client technology whereas specialty retailers who need a higher level of customer interaction and information sharing would continue to rely on fat clients.

10. Resurgence of Mom & Pop stores.
The friendly neighborhood mom & pop stores are going to come back to the fore as the customer is going to become increasingly time starved.

11. The wave of globalization will be led by mergers and acquisitions as the fast changing retail landscape will not give time to any retailer to establish an independent presence in uncharted territory.

12. Emergence of value-adding intermediaries who will act as a single point of contact between the consumers and sellers. They will be privy to the complete customer profile and will not only aid the consumer in making an informed decision but would act proactively to suggest the latent needs which are pending fulfillment. Hyper mediation is the next wave.

13. Digital music is going to become the predominant form of music distribution as it allows for mass customization and guarantees immediate fulfillment of need. Initiatives like SDMI will be hard pressed to come up with a secure mechanism for file transfers.

14. Hand held devices like mobile phones and PDAs would become a predominant media for net access and transactions as they would bridge the gap between desire and action (accessible anywhere, unlike now when one has to go to a PC for fulfillment).

15. Banner ads will not ensure click-throughs, and will eventually be overtaken by affiliate programs.

16. Syndication will rule the roost. Shopping malls on the net will abound giving shoppers the same “virtual” experience that they have in a physical mall. As a corollary, shopping malls are going to install (on-site and off-site) dedicated Internet kiosks offering consumers a virtual tour of their mall and allowing transactions.

17. E-books will be limited in scope and will be soon be passé. Physical books will retain their place.

18. Selling games on the net will be the opportunity of the future. With multi-mode net access becoming a reality, gaming will transcend the eponymous game parlors and PCs and would become a “do-anywhere” activity.

19. Increasing returns hypothesis.
The customer reward for shopping on a site/store would keep on increasing with the frequency of shopping on that site/store. With customer acquisition costs ten times as much as customer retention costs retailers will go all out to increase the “stickiness” factor.

20. Time from net to the door will keep on shrinking thanks to the continual increase in efficiency of delivery service providers. The recent distribution success of Amazon – FedEx in distributing Harry Potter’s Goblet of Fire in three hours is the shape of the things to come.

The trends to follow in the future:

  • The Indian Organized retail sector will grow up to 10% of total retailing by 2010.
  • No one single format can be assumed as there is a huge difference in cultures regionally.
  • The most encouraging format now would be the hyper marts.
  • The hyper mart format would be further encouraged with the entry of the TNCs.

Retail Management- Lesson1 (81) Views

Mar 4th
by svjrao |

Lesson 1

Retail Management: An Introduction

Objective: After reading this lesson you will be able to understand: Meaning of retailing, Nature and scope, Characteristics of retailing, the role of retailing in distribution channel, and functions of retailers.

Structure:

1.1. Introduction

1.2. Meaning of Retailing

1.3. Nature and Scope of Retailing

1.4. Characteristics of Retailing

1.5. Retailer’s Role in Distribution Channel

1.6. Functions of Retailers

1.7. Summary

1.8. Key terms

1.9. Questions

1.10. References

1.1. Introduction:

Retailing is a part of our every day life.  Retailing consists of business activities involved in selling goods and services to consumers for their personal family or house hold use.  It includes every sale of goods and services to the final consumers. Retailing is the last stage in the distribution process. Retailing is selling of merchandise directly to the consumer. Retailing began several thousand years ago with peddlers hawking their wares at the earliest marketplaces. It is extremely competitive, and the failure rate of retail establishments is relatively high. The diversity of retailing is evident in the many forms it now takes, including vending machines, door-to-door and telephone sales, direct-mail marketing, the Internet, discount houses, specialty stores, department stores, supermarkets, and consumer cooperatives. Read more…


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